Returns & Exchanges

At Konbinistop, we prioritize the freshness and safety of our snacks and groceries. Due to the perishable nature of our products, we offer a 14-day return window for unopened items or a full replacement for items damaged during transit.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unopened, in its original packaging, and within 14 days of delivery to qualify for a return.

• 2.
  Contact Support

  Email our team at support@konbinistop.com with your order number and photos of any damaged or incorrect food items.

• 3.
  Package Your Item

  Securely pack the items in their original shipping box and attach the prepaid return label provided by our customer service team.

• 4.
  Receive Refund

  Once our warehouse inspects the returned snacks, we will process your refund or ship out a replacement within 3-5 business days.